What information do we collect?
We collect information from you when you register on our site, place an order, or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.What do we use your information for?
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.To process transactions
Your information entered while ordering from us will only be used to process that order. Processing an order includes payment authorization with your method of payment, and email notifications of your order status as it is processed through our system. To send periodic emails
Our order processing and newsletter services are entirely separate. The email address you provide for order processing will only be used to send you information and updates pertaining to your order. If you subscribe to our newsletter, the email address you provide there will only be used for our weekly new releases newsletter, although we reserve the right to occasionally send other notification emails similar in content and quality at other times or intervals.How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider (Netsuite)’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit card) will be stored on Netsuite’s servers indefinitely as a record of the transaction, however the credit card number itself will be encoded and only the last four digits will be viewable for verification purposes. We do not in any way ask for or store any other personal identifying information such as social security numbers, bank account numbers, etc.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service via email, telephone, fax, or postal mail .Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account.Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.Your Consent
This policy was last modified on 4/14/14Contacting Us
6200 Antioch St. Ste. 101
Oakland, CA 94611